REFUND DUE TO ME

I HAD A CONTRACT WITH VODACOM AND THE CONTRACT WAS CANCELLED. I WAS DEBITED FOR THE AIRTIME THAT WAS REVERSED BACK TO THEM WHEN I CALL THEIR CALL CENTRE THEY TRANSFERING ME FROM ONE DEPARTMENT TO THE OTHER AND ONE OF THE CONSULTANTS PROIMISED TO TO CALL ME BACK BUT HE NEVER DID(GERALD) AND HE SAID I WILL GET MY MONEY AFTER 7 DAYS. WHEN I PHONED YESTERDAY I SPOKE TO ZOLILE AND HE SAID MY REQUEST FOR REFUND WAS NOT PROCESSED SO IT WILL TAKE ANOTHER 7 DAYS TO GET MY MONEY AND THERE IS NOTHING HE CAN DO ABOUT IT. THE SERVICE I GOT FROM VODACOM WAS PATHETIC. ALL I WANT IS MY MONEY BACK, I DONT OWE VODACOM ANYTHING