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Twade W
1 reviews | Active since Apr 2021
26 Apr 2021, 17:03
refund due still not paid since Jan 2021
I was charged for data incorrectly due to Vodacoms technical error, resulting in me requesting a refund and cancellation of both my lines. Vodacom still invoiced me for the technical fault. Since Jan 2021 I am chasing to have this money refunded, and being given the run around. Can someone please solve this immediately.
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Replies (2)
Vodacom's replyOfficial
27 Apr 2021, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Apr 2021, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Twade W's updateReviewer Update
27 Apr 2021, 12:08Im curious how you plan to contact me wen I left no contact details. This is more of the empty promises being made.
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Twade W's update27 Apr 2021, 12:08
Reviewer Update
Im curious how you plan to contact me wen I left no contact details. This is more of the empty promises being made.