Refund due - appalling customer service

<p>Over the past 3 weeks, my wife and I have not received any kind of service whatsoever from Vodacom so saying that Vodacom's service sucks is a massive understatement...We've contacted the customer care centre at least a dozen times for assistance, regarding a refund of R2900 that Vodacom owes us, which is no small amount of money..... each time we're told our problem would be resolved but each time we call back we get the same answer: THERE ARE NO NOTES ON THE SYSTEM. does Vodacom's systems work? Does each customer consultant perate on a different system? or are the custome service consultants just too damned lazy to bother...</p>