AL
Ally L
1 reviews | Active since Jan 2018
28 Oct 2022, 09:39
REFUND DUE!
As usual, Vodacom has given the "best" service. My daughter paid R1700.00 with her card via the vodacom app, and still the full debit order was taken on the 25th. I logged a call on Tuesday regarding the matter, and the internal issues with systems and receiving my email was **********! I cannot believe that it took 3 days to send a simple email. Nonetheless, I eventually got confirmation this morning that the email has been received after 3 days of sending the email.
Now it will take another 14 days to get my money back. Vodacom, do better. I want this matter resolved as a matter of urgency!!!!!! My reference is ***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Oct 2022, 10:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2022, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AL
Ally L's updateReviewer Update
31 Oct 2022, 08:41Hi
I still havent received any call, email, sms, refund. Please can this matter be resolved and feedback provided.
Im sick and tired of the putrid service we get from Vodacom. Please do better!
I still havent received any call, email, sms, refund. Please can this matter be resolved and feedback provided.
Im sick and tired of the putrid service we get from Vodacom. Please do better!
AL
Ally L's update31 Oct 2022, 08:41
Reviewer Update
Hi
I still havent received any call, email, sms, refund. Please can this matter be resolved and feedback provided.
Im sick and tired of the putrid service we get from Vodacom. Please do better!
I still havent received any call, email, sms, refund. Please can this matter be resolved and feedback provided.
Im sick and tired of the putrid service we get from Vodacom. Please do better!
AL
Ally L's updateReviewer Update
02 Nov 2022, 12:58I called the call centre this morning just to find that Ntombi and Thando Grace did not attach the proof of payment I sent to her on the 28th.
Of cause a new query had to be logged which means I get to wait for another 48hrs for this query to be resolved.
Great service!
Of cause a new query had to be logged which means I get to wait for another 48hrs for this query to be resolved.
Great service!
AL
Ally L's update02 Nov 2022, 12:58
Reviewer Update
I called the call centre this morning just to find that Ntombi and Thando Grace did not attach the proof of payment I sent to her on the 28th.
Of cause a new query had to be logged which means I get to wait for another 48hrs for this query to be resolved.
Great service!
Of cause a new query had to be logged which means I get to wait for another 48hrs for this query to be resolved.
Great service!
AL
Ally L's updateReviewer Update
08 Nov 2022, 14:36Still no resolution, today I learned that Vodacom had system issues with the Voda App apparently between the 20th and the 28th. Hence my card payment was allocated late and the debit order still took the full amount. This is honestly ridiculous.
AL
Ally L's update08 Nov 2022, 14:36
Reviewer Update
Still no resolution, today I learned that Vodacom had system issues with the Voda App apparently between the 20th and the 28th. Hence my card payment was allocated late and the debit order still took the full amount. This is honestly ridiculous.