Refund due

I had a 2 year contract with Vodacom. Before the 2 years was up, I advised them that I will not be renewing the contract as I am leaving the country. I received confirmation via e-mail that this has been actioned, and that my contract was ported to a pre-paid number. I requested this as I had another month in SA for which I needed to keep my number. The contract expired on 11 November.<br> <br> In December and January Vodacom deducted money from my bank account, even though the contract had expired.<br> <br> I started mailing the customer care centre and and have been sent from pillar to post. Not once did I receive a thorough reply. I get sent replies where I'm not addressed, and where there is absolutely no name at the bottom of the e-mail from Vodacom. Just a error ridden poorly worded reply.<br> <br> I have twice requested the contact name and e-mail address of the relevant manager as I am sick of dealing with *********** staff, and both times this was ignored.<br> <br> Get this done:<br> <br> Send me statements for November, Dec and January via e-mail<br> Send me the name & email of the relevant manager<br> REFUND MY MONEY<br> <br> Sick and tired of you messing me around!<br> <br> Get to work and sort out YOUR mess. Refund my money.