MN
Mndeni N
1 reviews | Active since Aug 2012
18 Mar 2021, 10:57
Refund Delay
They have delayed my refund of R650.00 unnecessarily, but if you owe them they cut you off immediately. I waited for 14 days as initially communicated, now they say I have to wait again for another 7 working days. Nonsense!
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Replies (2)
Vodacom's replyOfficial
18 Mar 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Mndeni N's updateReviewer Update
24 Mar 2021, 08:39I have been waiting for my refund since the beginning of March. Why can't you expedite my matter. You keep extending the refund date for no good reason and still you insist to make another extension of 7 working days.
Please expedite this matter if you have any real concern.
Please expedite this matter if you have any real concern.
MN
Mndeni N's update24 Mar 2021, 08:39
Reviewer Update
I have been waiting for my refund since the beginning of March. Why can't you expedite my matter. You keep extending the refund date for no good reason and still you insist to make another extension of 7 working days.
Please expedite this matter if you have any real concern.
Please expedite this matter if you have any real concern.