KS
Khadijah S
1 reviews | Active since Apr 2025
19 May 2025, 21:17
Refund
I've had it up to here with Vodacom I feel like going to the newspaper I requested a refund on the self service portal I logged my ticket the 1st of April I received SR numbers and everything gave them all my details proof of payment my ID my banking details and still I'm waiting on my refund. It's almost end of May and I've had it with you guys really . It's my own money man not yours what's so hard about returning someone's money. You guys are quick to take but I must literally beg for my own money bee returned .
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 May 2025, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 May 2025, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KS
Khadijah S's updateReviewer Update
22 May 2025, 09:20It's been 7-14 working days and yet I have not receive my refund in my bank account. I'm seriously getting fed up with Vodacom now .
KS
Khadijah S's update22 May 2025, 09:20
Reviewer Update
It's been 7-14 working days and yet I have not receive my refund in my bank account. I'm seriously getting fed up with Vodacom now .
KS
Khadijah S's updateReviewer Update
22 May 2025, 14:41Every time you send me a sms saying ticket closed but yet I never got my money back from you guys . And no one ever calls me after every review you say one of our consultants with contact you but no one does my money was due today as the 7-14 days are over so where is my money. I'm sick of fighting for my own money !
KS
Khadijah S's update22 May 2025, 14:41
Reviewer Update
Every time you send me a sms saying ticket closed but yet I never got my money back from you guys . And no one ever calls me after every review you say one of our consultants with contact you but no one does my money was due today as the 7-14 days are over so where is my money. I'm sick of fighting for my own money !