Refund - *********** customer service

My contract came to an end in January 2024. I called in to vodacom to request that the contract should be canceled. I was informed that my last payment was due at the end of February which I made. I then received a statement for payment due in March. I made the payment but couldn't understand why I need to since the contract was terminated. I called in to vodacom again. It turns out the customer service agent never canceled the contract in January and I had to do the entire process again.

I then requested for the payment I made which I was not supposed to. Vodacom then requested that I send them my banking details for the refund which I did. According to them payment was done on 10 th July 2024. It's 14 days later and I still haven't received my money. Today I found out that payment was made into an old account Capitec of mine that is closed an not into the account of which I provided the details. That money was returned to Vodacom 11 July 2024 by Capitec.

I've spoken to so many vodacom consultants and everyone keeps giving me a different story. They have even blocked my number. I can no longer call their customer service to follow up on this issue. I just want what's due to me.