refund

Dear Vodacom Customer Care,

I am writing to formally lodge a complaint regarding my refund for the Ruiter device. The device never worked as expected, and Vodacom collected it from me some time ago. However, I have not received any follow-up communication regarding the status of my refund.

This lack of communication and resolution is highly frustrating. I kindly request that you urgently process my refund and provide me with a clear update on when I can expect the funds to be returned.

Please treat this matter with the seriousness it deserves and respond promptly.