CA
Catherine A
1 reviews | Active since Sept 2020
23 Feb 2023, 10:00
Refund
Vodacom has still not resolved my issue. The last consultant has confirmed that my contract was cancelled due to network issues but I was still debited. She asked for statements to confirm that I was debited so they can refund me. The consultant has since been unwell so my case went cold.
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Vodacom's replyOfficial
23 Feb 2023, 10:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2023, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team