SM
Sipho M
1 reviews | Active since Jun 2021
22 Sept 2021, 09:11
Refund
On August 20th Vodacom debited R3133.99 instead of R299. Refund was made into Vodacom account on the 30th August but eversince then when I call I kept on being told the money will be credited on my account after 7 days till now and when I check on Vodacom App the issue has been resolved. This is tiring and I have been so patient, I am not happy at all about the Refund process
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Vodacom's replyOfficial
22 Sept 2021, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2021, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team