Refund bank charges for incorrect debit order

REF I-*** REF I-***

Good day, I cancelled my Vodacom Debit order around the end of April, beginning of May because the account would no longer have any funds coming in because of Covid and I converted my account to a cash account. The debit order continued to go off each month for June, July and August and I have received an automated sms last week saying the debit order will go off on the 1 September. I have incurred bank penalty fees to the value of R530 because Vodacom did not cancel the debit order properly. The reference numbers above show that I have repeatedly asked Vodacom to refund my bank charges by crediting my Vodacom account. So far the only charges that have been refunded to me is the penalty fee Vodacom bills me for the returned debit order. I have called, chatted via live chat and emailed Vodacom to *** attaching my bank statements showing the bank charges incurred and too date I have not had a response from Vodacom in terms of the way forward.

Please can i ask someone from Vodacom who is able to assist contact me either on my alternate MTN number or via email. i would like to get this resolved as soon as possible as this has been dragging on since June. I would also like to know that the debit order has been canceled properly and that I will not incur any additional bank charges. I look forward to your response.

Regards Wesley