Refund

I had a business contract account with Vodacom until ended in 31 July 2021, which was closed and the number was deleted instead of being transferred to prepaid line and it took time to be reinstated.

But in August 25th I was deducted R2200.00 without being informed about it and being send invoice even though my business contract was closed,

I contacted Vodacom call centre about the above query and they acknowledge the mistake but they are telling me that they are still investigating the matter which they already admitted to it and now it’s taking too long to be refunded my total amount deducted on my bank account.

(Ref: EC-17SU-2PO6YS ) Currently every time when I make a call for feedback they keep on transferring my calls from one department to other, when I logged the request last week on 26 August I was told it would take 24hrs but still my query not been resolved, still pending, and when I call it seems is not yet been handled or just abandoned and I need my refund urgently

Vodacom Supervisor I speak to was Nonkululeko and her agent Gloria they are on this case and they are not helping to solve my query and it seems they are not yet even escalated this matter to their managers, these call centre agents are dropping my calls without calling back and the supervisor always made promises that they will call me back, no call back, always promises!!

Please assist I need my refund urgently

Your assistance would highly appreciated

Regards

Sandile Ndlangamandla