refund

I have been struggling with Vodacom since the 6th of December 2019 to get my refund. The staff are *********** and they simply do not care about the customer. They never give any feedback, they never return calls. I have been dealing via email with a lady named Dineo, I have left several messages with no reply. I would like to call upon the people all over South Africa to please boycott this service, do not and I repeat do not embark on any kind of business with them. I am going to snapshot the emails and broadcast it on every social media account of mine. I am urging all my family, friends and colleagues to please never ever use this service. I am also in a job where client satisfaction is one of our top priorities, and we are reminded almost every day that the client does not need us, but rather we need that client. They do not need their clients as I have read on several reviews about the horrible service they supply. I went to my local police station to open a case of ***** and theft, hence they do not want to pay back my own money back? Why do you keep my money when I owe you absolutely nothing. Please people do not go through what millions are going through there are to many network providers hungry for new business with actual customer satisfaction.