RS
Rhona S
1 reviews | Active since Jul 2023
20 Jul 2023, 08:35
Refund and Overcharged for cancelled insurance and recurring data
Hi, please refund my June and now Jul 2023 laptop insurance money. I have cancelled the laptop insurance since June 15 and the recurring data but still my invoice remains the same. I received an SMS for end of July 23 with same Jun invoice.
It's not my problem that no one is doing their job and that billing is done on 1st of each month. June I was told that and same Jul will be the same. So must I come to the head office?
Let the drama be over, don't let someone to call me without any information of the laptop being cancelled and data recurring cancelled. Hello Peter platform is now disrespected by Vodacom.
I guess my next option will be complaint at consumer right and short term Ombudsman.
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Replies (1)Vodacom's replyOfficial
20 Jul 2023, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details . Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2023, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details . Regards, Vodacom Consumer Website Team
