PG
Pavisha G
1 reviews | Active since Apr 2021
27 Jul 2021, 20:56
Refund and extremely bad service
I wish I could rate lower than 1 star. WORST CUSTOMER EXPERIENCE! Vodacom incorrectly debited my account, it has been OVER A WEEK with no joy. My number is blocked from calling the call centre because I have called “too many times.” IF THE CORRECT SERVICE WAS PROVIDED I WOULD NOT NEED TO CALL!! Now it will take 7-10 working days???!! For something that is not my fault??
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Vodacom's replyOfficial
28 Jul 2021, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team