Refund and bad service!!! VODACOM

I logged a call on the 21st of May to enquire about the incorrectect amount that was debited on my account, to my suprise they said it was airtime advance that was not paid in due time (they system was faulty) initially the amount was paid in due time but their system didn’t show, they had to escalate it to the technicians and check on their side. Which they did and saw that the advance was paid of R255 yet they also debit that amount on my account.

I was called and informed that it will be credit ti my bank account on the after 48hrs.

Until today i haven’t been credited. I called on the 2nd of June to make a follow up only to find it was directed to the wrong department and had to log another case, and was informed it will be credited, today is the 8th and I haven’t been credited and there’s no communication from their side.

I just called now and the lady by the name of Zinhle Sishi was very unhelpful, no empathy or to show interest, she was never bothed about my issue.

My reference number is : Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

I had other debit orders to pay with this money and now im in arrears because of urls negligence and delays in payment.

Please sort this out ASAP. Url are ruining my credit record.