BM
Bianca M
1 reviews | Active since Mar 2014
08 Dec 2020, 13:14
Refund and account rectification
Hi am still waiting for refund for the R3000 that was debited from my account for the ********** upgrade. I need my account to be fixed and be up to dated so I can end the relationship with Vodacom. This matter has been dragging for long now. Can we all do our jobs please. I have been patient for long now. Can someone call and give me timelines.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Dec 2020, 14:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2020, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Dec 2020, 14:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that a refund into your bank account was requested, as previously advised this may take 7 – 14 working days to be processed. Should you wish to cancel your contract, kindly contact our cancellations team on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that a refund into your bank account was requested, as previously advised this may take 7 – 14 working days to be processed. Should you wish to cancel your contract, kindly contact our cancellations team on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2020, 14:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that a refund into your bank account was requested, as previously advised this may take 7 – 14 working days to be processed. Should you wish to cancel your contract, kindly contact our cancellations team on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that a refund into your bank account was requested, as previously advised this may take 7 – 14 working days to be processed. Should you wish to cancel your contract, kindly contact our cancellations team on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
BM
Bianca M's updateReviewer Update
08 Dec 2020, 15:32Why should I be the one doing the waiting if it was not my fault, my account is on negative. When is 7-14 days?
BM
Bianca M's update08 Dec 2020, 15:32
Reviewer Update
Why should I be the one doing the waiting if it was not my fault, my account is on negative. When is 7-14 days?
Vodacom's replyOfficial
10 Dec 2020, 16:09Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the refund should reflect in your bank account early next week. Please note that our team submitted a cancellation request on ***, effective on the 31/12/2020.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the refund should reflect in your bank account early next week. Please note that our team submitted a cancellation request on ***, effective on the 31/12/2020.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2020, 16:09
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the refund should reflect in your bank account early next week. Please note that our team submitted a cancellation request on ***, effective on the 31/12/2020.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the refund should reflect in your bank account early next week. Please note that our team submitted a cancellation request on ***, effective on the 31/12/2020.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,