Refund after *****

On the 18th September 2017 my account was debited for 3 ********** lines that were opened on my Vodacom account. since that time I have phoned in numerous times in pursuit of those lines being removed from my account and getting a refund for the debit my second last call to you I was told it would take 14 days for my refund to be processed (that was yesterday 17th October 2017) I called today only to be told that the ***** department would be emailed regarding my case, what i didnt hear was when I would be getting my refund and there was no one I could be transferred to who could tell me what i wanted to know. That is not good enough for me and I would like the following 3 things: 1) To know when I am getting my refund. 2) To know when the ********** lines will be removed from my account 3) A report as to why and how the ***** happened on my account