CR
Charles R

1 reviews | Active since Oct 2010

10 Mar 2023, 08:32

Refund after 3months

Hi

Vodacom deducted money from my account the 3rd of Jan. I had no accounts with you or contracts.

Today I only received it back after lots of struggles but no info was given why it was deducted and what information of me was used.

Also you just decided yourself what amount to pay back and not what was agreed or discussed for the 300minutes i called out and effort as you never reply.

Give me a call to discuss.

0
Replies (1)
Vodacom
Vodacom's reply10 Mar 2023, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,