Refund

Hi,

I will wait for the person to make contact.

Regards

Hi,

I would like to clear a few things for the next person who will be checking my query and providing me feedback.

Someone did call me today and they mentioned that they would follow up with the relevant team and from our conversation, I feel I need to make things clear.

When I initiated the request to have the Fiber I did not deal with Vuma I dealt with Vodacom so I do not appreciate now being advised that my refund can not be tracked due to Vuma being responsible for it no that has nothing to do with me even the link to make the payment never said anything about Vuma.

Also, on the 20th of March 2024 I was told refunds take 30 days to reflect back to the account you made the payment on. The 19th of April 2024 is the last day that my money should be reflecting. I

So the next person who reaches out should confirm that they money has been processed and will be reflecting within .... hours nothing else.

I do not want to be told to wait again I have been patient enough with the whole situation and all I want is my money so that I can forget this whole experience.

Morning,

I want my money as per your process it takes 30 days to be refunded so where is my money?

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It's funny how no one is actually reaching out to me when I want my money that I worked hard for.

The situation is getting worse and worse never knew dealing with Vodacom would give me such a headache.

I want someone to contact me and tell me when will my money reflect today!!!!!!

Hi,

I have called your call centre and after being passed around the lady advised that no refund was done.

This means that the 30 days I was advised on the 20th of March was Bull ****.

I am so annoyed it's not even funny. Now that I have been waiting like a fool I was given another reference number with no timeframe because now Vodacom needs to get in touch with Vuma and beg for my money.

I am saying it now I am not willing to wait another 30 days, you guys are ****ing up my refund like you ****ed up the installation request hence I ended up cancelling it.

New Pathetic Reference Number SR***.

I don't care who needs to do what but I want my money. When I paid the payment that was dealt with by Vodacom so this **** story that I have to wait for Vuma when I never communicated with them is utter bull.

I initiated all of this with Vodacom I paid Vodacom I cancelled with Vodacom now I want my money from Vodacom. When you entered the arrangement with Vuma you would have a process in place for such things which should not affect the customer at all.

I do not need to know the nitty gritty I want a manager to authorize my payment so that I can leave you alone.

*** Service

Hi,

It is funny that no response has now been received.

I want my money and I am not going to stop until I get it.

The service is sincerely pathetic.

Disgusted by how I have to beg for my money.

You guys are no different from ****mers.

Hi,

I want whatever communication that will be made to be written. I have gone through the most with your company and I do not want any verbal conversations that later can be denied.

I will be waiting for written confirmation on when will my money reflect.

Regards