REFUND

I took insurance with cell insure via Vodacom, a Samsung galaxy tab 7 was supposed to be insured, to my surprise a S4 mini was also insured without my consent. This was discovered by myself in January 2015 when I requested my invoice to be sent to me via e mail. I called the insurance company, queried this , requested for an apology as well as a refund. I still haven't received my money till today because I am being told about processes & procedure. Was all that taken into account when an insurance was **********ly activated on my cell phone account? I want my refund as this was ***** between the two companies. I am so glad that my contracts will be expiring because I am not sure if I still want to do any business with a bunch of **********. All that they do is pass the buck & I have to keep on calling to request feedback on my complaint/query. I have never been so disgusted with the service I have received.