MV
Michelle V
1 reviews | Active since May 2022
13 Mar 2023, 09:34
refund
i have paid for pre paid fibre installation in february, was advised afterwards that same could not be installed. I called their customer service on 1 march 2023, to date i have not received my refund. when i call back today i spoke to a Lindiwe who advised refund will be escalated , it has been 12 days i fail to understand what the delay is paying me back , I have been patient enough and i want them to just refund my money TODAY!
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Vodacom's replyOfficial
13 Mar 2023, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply13 Mar 2023, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team