KS
Khadijah S
1 reviews | Active since Apr 2025
14 May 2025, 09:30
Refund
I requested a refund on the 1st of April on the self service portal. Ticket was then closed on the 23rd of April they said I need to wait 7-14 working days for my money to be in my bank account I've sent all my documents to them yet no money I haven't received my money I called this morning and still nothing they said they would call back really terrible service.
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Vodacom's replyOfficial
14 May 2025, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2025, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team