EvDW
Elani van Der Westhuizen

1 reviews | Active since Aug 2016

10 Aug 2016, 09:26

Refund

<p>Reinstated my debit order, received no notification of when first payment will go off, made a payment in store. The debit order went off 2 days later. Phoned Vodacom and was assured i will be refunded in a few days and received ref nr. Followed up on Monday and told i had to wait till end off month for my money. i am now that money short for the month. I want my money by the end of the week. I cant wait to cancel my contract, if i don't receive money by end of week i will go to the ombudsman. This is rediculous Vodacom!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,