Refund

On the 26th April I spoke to Tshepiso in the ***** dept regarding my money that was just taken from my account.. an extra R200 was taken from my account unauthorised and I was told it's for a contract I had in 2013.. ********!!!! money cannot just be taken from someone's account without their consent and I requested for my money back from Vodacom and Tshepiso said he will send me a reference number via sms and I am still waiting for it.. he also said by Thursday I should have an answer.. this isn't the first time this has happened with Vodacom,last month R70 odd was also taken from my account.. when this **** is sorted I am cancelling my debit order and paying it myself because this is *****ing! I want an answer and do not close this report because u people are in the habit of just calling a customer then writing on the report that it's been resolved when it's still miles away from being resolved.. I will write abother report if I get no joy from this!!! Damn expensive rates and you still *****ing from customers!!! What a shame