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Nomonde M

1 reviews | Active since Mar 2022

09 Mar 2022, 22:07

Refund

Good day, on 25/02/2022 I paid my Vodacom account only for Vodacom to debit my b/account again on 2022/03/28, well fair enough. I then called Vodacom asking for a refund. The lady I spoke to Nosipho Wendy said she’ll process my refund and I’ll receive it within 7 days! Sent her a follow up email but she did not reply.

0
Replies (4)
Vodacom
Vodacom's reply10 Mar 2022, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Nomonde M's update10 Mar 2022, 15:32
Reviewer Update
Ohk, no one has called me
NM
Nomonde M's update11 Mar 2022, 10:16
Reviewer Update
I am so disappointed with vVodacom, apparently my refund query was closed without my knowledge. Today I spoke to Ntako who told me that she will process my refund and I’ll have to wait for 7-14 days. I just really want to know if il ever be refunded
NM
Nomonde M's update11 Mar 2022, 11:27
Reviewer Update
I did call you guys this morning! Ref number: ***. Can I kindly be refunded! This has been such a huge inconvenience