Refund

I had a Contract 30Gb data which was R299 a Month but I made a downgrade to 5GB as we were doing that Downgrade with a Consultant he never mentioned any fees that will incured by the downgrade. After the downgrade was successful I took another line which is Uncapped Data for R445 a Month, on the 20th May Vodacom debited R2262.76 when I called on the 21st May to ask why so much they told me it was for Migration and the actual Monthly debit. I told my story to the Consultant on what happened and they must listen to that Call Record just to hear I was never told. A day later the same consultant that downgraded me called to ask for apology he didn't know it will cost me and he said the money will be paid back into my account as it was not my fault. Today its the 15th day and I have been calling Vodacom for my refund and being told It will happen soon soon that's the story.

I need my money!