Refund

In August the Migration team called me and said I can get 5gig data for a certain amount what he did not explain was that I will loose my Minutes that I receive every month. I saw that on 1st of September and immediately called to correct. The lady then confirmed that she will request that the Migration fee will not be charged because she had to put me back to my original plan. I Called on the 25/10/2022 Ref Nr *** to query again, I receive a email on the 26/10/2022 from Melody to explain it was approved. On 31/10/2022 that Migration fee of R1250 + VAT went of my account. I Called on the 2/11/2022 to ask for a refund as I could not pay all of my account because of that amount that went of of my account. The lady send a email to the manager because a customer is not allowed to speak to a manager now this is being send back an forward and nothing happens. The money was taken out of my account and I want it back R1250 + VAT!!!!!!!!!!!!!!!!!!!!!