1 reviews | Active since Apr 2018
I bought a huawei p20 lite cell phone at Vodacom Canal Walk on Saturday the 28th and the phone was switched on by the consultant and she told me that if I experience a fault with the phone in the following 7 days then I should bring it back to them and they will give me a new phone. well the phone ran out of the battery Saturday night then I charged it until it was full, Sunday morning that phone was 100% full but by 13:00 battery was 68% and I didn't leave any apps running and by 16:00 it was on 42%, and this morning it was 10% and I didn't really use the phone that much, I even called huawei client services to explain to me what could be wrong and which things must I switch of but that didn't work.When I took it back to canal walk I was told that I must wait for days so that they sent it to get checked out while the consultant told me that in the 7 days I will get a new one but it turns out that its not that way and I asked for my money back but the manager refused to give my money back,
WHAT DO I DO WITH THIS KINDA SITUATION?? please assist
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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