REFUND
I PREMATURELY CLOSED TWO CONTRACTS LINES WITH VODACOM LAST YEAR AUGUST, 6 MONTHS LATER, I AM STILL BILLED . LOCKED THE ISSUE 3 TIMES NO FEEDBACK, OR ACTIONS DONE YET. APPARENTLY TO GET MY REFUND, I AM UNDER INVESTIGATION, BUT IN THE MEANTIME, VODACOM IS STILL DEBITING MY ACCOUNT, WHAT A BAD BAD BAD SERVICE PROVIDER, WHY GIVE THE OPTION OF PREMATURELY CLOSING OF ACCOUNT IF YOU DO NOT KNOW HOW TO MANAGE IT.
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Vodacom's replyOfficial
19 Feb 2018, 09:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2018, 09:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,