Refund

I have been calling Vodacom about my refund and they just not assisting me in anyway, first it was a ********** account open in my name of which they deducted my account and now when they solve the case they don't want to assist me with refunding my money they deducted without my consent instead I am sent back and forth from their departments instead of being helped. I spoke to Gugu in the beginning and she told me the supervisor will call me back if which I did not receive any call from Vodacom secondly I spoke to Lerato and he said he will log a request for me of which he didn't then I spoke to multiple people in the accounts department in the ***** department and in the legal department sending me back and forth for no apperant reason. Fock maaan this is unacceptable. This is going to The ombudsman.