Refund

Hi In my July 2017 billing I was debted twice for my insurance, handset cost etc I reported the matter on the 1st Aug 2017 and Vodacom mentioned that within 7-14 days the matter will be investigated and my money will be refunded I followed up on various occasions and they keep on hiding behind the excuse of 7-14 days It now 16 days later and no feedback as yet Service is very disappointed and now I am considering changing my service provider after more than 15 years The consultant promised to come back to me today and I am still waiting The double debting has impacted my cash flow and I took a loan just to keep a flow I need my refund ASAP A very disappointed client ********** 361