LM
Lee-Ann Maasdorp
1 reviews | Active since Dec 2017
24 Jun 2021, 18:26
Refund
VODACOM who authorized you to cancel my contract and take my airtime of +1300, why is your cancelation department not able to provide the call recording, signed letter or email of my cancelation request.
I paid a visit to your branch on 16 June and opened a survice request within 24 hours I had to receive a call yet on 22 June request closed with NO CALL RECEIVED. Please refund me my money or my airtime
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Vodacom's replyOfficial
24 Jun 2021, 20:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jun 2021, 20:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team