Refund

I paid R3500.00 cash into Vodacoms account last year November, they then debit ordered my account for another R3770.00, They then tried to re debit order my account again in January and again now in February.<br> I phoned to find out where my credit or refund is? <br> They said go to my bank and check, which i did and could not find it, phoned back Vodacom and asked where the money is, apparently it was done on the 11 of December, the bank says it has not been done.<br> I then phoned back Vodacom and they said that according to their system iv been paid. bank says i haven't.<br> Try get somebody from Vodacom to sort this out and all they are prepared to do is pass the buck to the bank.<br> My Business phone will be suspended tomorrow morning because of this.<br> I have three contracts with Vodacom and have been a loyal customer to them for almost 2 decades.<br> Where is their loyalty to me as a very good customer to them now?<br> If this is not resolved by the end of the day i will stop the debit order permanently and go to another provider tomorrow.<br>