Refund

Item: Vodacom
Rating: 1
Author: Barbara M

I accidentally paid R4500 instead of R450 and contacted Vodacom to request a refund which they requested the proof of payment however confirmed that they can see the money in my husband's acc. They agreed to refund ASAP and two weeks has passed along with the double 7 days turn arround time they said the money should be in our accounts. I am not sure whether they are trying to now **** ua the or what?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Sept 2022, 08:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Sept 2022, 08:09

Official

Barbara M's updateReviewer Update

09 Sept 2022, 15:44

Good Day

We have sent the proof of payment from *** but however I'm tired of the back and forth I sent through the proof of payment yesterday the 8th of September, please advise if the refund has been made?

Regards
Barbara

Barbara M's update09 Sept 2022, 15:44

Reviewer Update