Refund

@Vodacom South Africa — Please Help!

I paid off my phone at Vodacom years ago, and I still have all the receipts to prove it. Despite that, Vodacom has been deducting money from my bank account every month via debit order for years.

When I recently noticed this and cancelled the debit order, Vodacom blocked my connectivity — even though I don’t owe anything. To make matters worse, they now refuse to refund all the money that was wrongly deducted.

I’ve been a loyal Vodacom customer for many years, and this feels incredibly unfair and disappointing. I’ve tried to get help through customer service, but I haven’t received a proper response or any resolution.

I’m asking Vodacom to please take this seriously, investigate, restore my connectivity, and refund the money that was wrongfully taken.