Referring complaint logged on 2 November

Good day

I went in store at Vodacom Three rivers to return the router as advised on previous ticket.

" You have been referred to the Store (ref ***) for a cancellation at no cost."

Romeo onaho the assistant manager was not interested in assisting me, has no idea what i am talking about, even showing him the reference number did not help as he does not know what I am talking about.

Now should it be shocking, I guess not....

But if this contract is not cancelled rather abruptly and the router fetched from my residence as i refuse to go in store again after the great help received, I will escalate to ICASA, IPSA and everywhere possible. This needs to end why do consumers have to struggle like this???