1 reviews | Active since Mar 2010
Reference Number 001D7aBPFHPF8V9K
<p>I sent an online request to cancel my 3 G contract 3 days ago and I have not received a response the my request has been confirmed.</p> <p>On the auto reply it says that I will receive a response within 24 Hours.</p> <p>Keep to your promises or if you can't then don't provide the Customer with a turnaround time!!</p> <p>I would expect my cancellation to be from the date that you received my request and not once you have decision to act on it.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received 1 call from Vodacom in response to my complaint which I was unable to answer. They left no voice message so I am unable to return the call.
You have my email address so why not use that as an alternative way of contact me???
I received 1 call from Vodacom in response to my complaint which I was unable to answer. They left no voice message so I am unable to return the call.
You have my email address so why not use that as an alternative way of contact me???