Reference no. 001C8aBBMF23AS2T

In October, I was called by a Vodacom representative telling me she was going to save me money and change my package at no additional cost to me.<br> I naturally said \yes please go ahead\" She neglected to tell me that it would deactivate my Twin Call!!!<br> A couple of times I tried using the twin call but it said emergency calls only, I assumed there were network issues. When the problem persisted I queried only to find out that it had in fact been deactivated.<br> On Monday the 8th I went into the branch explained my whole story to an agent who when I had finished told me she was off line and couldn't help me. I then phoned 082111. The gentleman that I spoke to treated me like I was stupid and told me to go to the branch.<br> On the 9th I returned to the branch and Phindile explained that she could put me back to the package I originally had at a cost of R330.00. She phoned customer services and after being put through to a number of people she handed the phone to me, I explained everything again and was told to hold on for accounts.<br> The accounts person told me he did not deal with this only overdue accounts and without any further comment just transferred me back to customer Services.<br> <br> "