Reference I***5

I have been calling Vodacom since this morning trying to sort out my cancelled account with no luck

I have paid R699.87 to vodacom pty Ltd via eft, on my banking app.

I was told by Vodacom to use I***5 as reference number and to email proof of payment to ***, which I did.

When I call 082135 to check if my payment reflects, they tell me that the reference number does not belong to me, it belongs to someone called Dineo and when I requested to be transferred to the accounts department the calls seem to be dropped every time after security checks.

I also called *** and followed the prompts and they said they can't detect my number.

Please update my payment ASAP