TJ
Travis J
1 reviews | Active since Jun 2010
12 Feb 2024, 11:13
REFERENCE: ***
If there were no stars to rate your customer service I'd choose that option.
There's an issue with the delivery/releasing my upgraded device from the warehouse. I understand problems do occur, but the manor in which its being handled and the lack of communication is unacceptable.
Vodacom is blaming RAM for not collecting, and RAM can only deal directly with Vodacom, so here I am, a week after upgrading and I'm still waiting for it to leave the Warehouse for some reason (No consultant or supervisor knows why the device is not being released. It is NOT out of stock or on back order)
So here I am, wasting my time, writing a review to hopefully get some decent feedback or someone actually willing to follow up properly and get this order delivered.
REFERENCE: ***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Feb 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2024, 14:00Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team confirmed that the order was released by our warehouse and will now be handed over to our courier partner. Kindly look out for a notification from our courier partner once device is sent out for delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team confirmed that the order was released by our warehouse and will now be handed over to our courier partner. Kindly look out for a notification from our courier partner once device is sent out for delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2024, 14:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team confirmed that the order was released by our warehouse and will now be handed over to our courier partner. Kindly look out for a notification from our courier partner once device is sent out for delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team confirmed that the order was released by our warehouse and will now be handed over to our courier partner. Kindly look out for a notification from our courier partner once device is sent out for delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,