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Good Day Re: Job number:**********4. I am really not happy with the service from Vodacom. I wrote to Hellopeter and only then I got some feedback regarding my router. Frank from New Market mall called me and told me my router has been credited to Trade route mall Vodacom 4U, I should give then this reference :RazWvw my router is there. I went on Saturday to collect as I walk in by the door I was told by the consultant that I have to pay R500 to get a replacement on my router as they don't keep stock of Alcatel router as they are a problem, I told her I wont be paying any cent as I have a contract with vodacom and there is no way it states I have to pay extra R500 should my router be damage, and I ask her why am I told now when I come to the store and the consultant **** and said she has been trying to call me since the 11 January 2024.I asked to speak to the manager, when I spoke to the manager Aneesa she told me there is no router for me as she does not stock Alcatel as its a problem router so Frank has **** to me, and she only saw the credit on Friday after I wrote to hellopeter, her system does not show her online credit, it only shows her store credit. Yet the consultant said she has been trying to call me ever since she saw the credit on the 11th Jan 2024. I asked the Aneesa to send me the email stating that I wont be getting the route at her store as she does not keep stock of it anymore, up until now there is no email sent to me. All I want is my router which I am paying for and it should be delivered to my house as I wont be driving up and down and being send pillar to post. Regards Deborah **********