mM
matcanham M
1 reviews | Active since Oct 2016
20 Jan 2021, 12:36
***-030633 / IT’S TIME TO MOVE TO MTN,VODACOM WANTS YOU TO OVERPAY YOUR TO RETIFY VODACOMS ISSUES ON THEIR SIDE
After speaking to 2 vodacom agents(one’s name is Tashe)from the fibre department who did not understand what I was saying, I finally got through to a 3 agent, after being cut off 4 times from the fibre department..and after speaking to rude agent who called me about my vodacom account, who I have gave my ID number to and still wanted more information, bare in mind no introduction of who is she and where she is calling me from... I then spoke to the 3rd agent by the name of Ismail..who I explained my situation, who adversed me that I must over pay account to rectify his companies problems, then went on explaining that vodacom has other urgent issues to see to, and that I am not the only client. This is during our conversation, me asking him 3 questions that he could not answer! One of his replies were “sighed , it would be so nice if you could let me finish” I then asked him a question(1) which he couldn’t answer, I then asked him a second question which he still didn’t answer, I then asked him a third question which again could not answer... AFTER 43 minutes and 13 seconds his conclusion was he tried to help me, and his requested his manager by the name of Fazil who he said will call me within 60mins.... I AM STILL WAITING FOR THAT CALL 24hrs LATER.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Jan 2021, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Jan 2021, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
matcanham M's updateReviewer Update
21 Jan 2021, 15:00STILL NO REPLY AFTER 4 DAYS OF COMMUNICATION FROM VODACOM
CALL CLOSED AMD NOT RESOLVED
After speaking to 2 vodacom agents(one’s name is Tashe)from the fibre department who did not understand what I was saying, I finally got through to a 3 agent, after being cut off 4 times from the fibre department..and after speaking to rude agent who called me about my vodacom account, who I have gave my ID number to and still wanted more information, bare in mind no introduction of who is she and where she is calling me from...
I then spoke to the 3rd agent by the name of Ismail..who I explained my situation, who adversed me that I must over pay account to rectify his companies problems, then went on explaining that vodacom has other urgent issues to see to, and that I am not the only client.
This is during our conversation, me asking him 3 questions that he could not answer! One of his replies were “sighed , it would be so nice if you could let me finish” I then asked him a question(1) which he couldn’t answer, I then asked him a second question which he still didn’t answer, I then asked him a third question which again could not answer...
AFTER 43 minutes and 13 seconds his conclusion was he tried to help me, and his requested his manager by the name of Fazil who he said will call me within 60mins....
I AM STILL WAITING FOR THAT CALL 24hrs LATER.
PICTURES PROVIDED HOW LONG I HAVE BEEN ON A CALL WITH ISMAIL AND ANOTHER CUSTOMER WITH A SIMLAR ISSUE WITH FIBRE
CALL CLOSED AMD NOT RESOLVED
I then spoke to the 3rd agent by the name of Ismail..who I explained my situation, who adversed me that I must over pay account to rectify his companies problems, then went on explaining that vodacom has other urgent issues to see to, and that I am not the only client.
This is during our conversation, me asking him 3 questions that he could not answer! One of his replies were “sighed , it would be so nice if you could let me finish” I then asked him a question(1) which he couldn’t answer, I then asked him a second question which he still didn’t answer, I then asked him a third question which again could not answer...
AFTER 43 minutes and 13 seconds his conclusion was he tried to help me, and his requested his manager by the name of Fazil who he said will call me within 60mins....
I AM STILL WAITING FOR THAT CALL 24hrs LATER.
PICTURES PROVIDED HOW LONG I HAVE BEEN ON A CALL WITH ISMAIL AND ANOTHER CUSTOMER WITH A SIMLAR ISSUE WITH FIBRE
mM
matcanham M's update21 Jan 2021, 15:00
Reviewer Update
STILL NO REPLY AFTER 4 DAYS OF COMMUNICATION FROM VODACOM
CALL CLOSED AMD NOT RESOLVED
After speaking to 2 vodacom agents(one’s name is Tashe)from the fibre department who did not understand what I was saying, I finally got through to a 3 agent, after being cut off 4 times from the fibre department..and after speaking to rude agent who called me about my vodacom account, who I have gave my ID number to and still wanted more information, bare in mind no introduction of who is she and where she is calling me from...
I then spoke to the 3rd agent by the name of Ismail..who I explained my situation, who adversed me that I must over pay account to rectify his companies problems, then went on explaining that vodacom has other urgent issues to see to, and that I am not the only client.
This is during our conversation, me asking him 3 questions that he could not answer! One of his replies were “sighed , it would be so nice if you could let me finish” I then asked him a question(1) which he couldn’t answer, I then asked him a second question which he still didn’t answer, I then asked him a third question which again could not answer...
AFTER 43 minutes and 13 seconds his conclusion was he tried to help me, and his requested his manager by the name of Fazil who he said will call me within 60mins....
I AM STILL WAITING FOR THAT CALL 24hrs LATER.
PICTURES PROVIDED HOW LONG I HAVE BEEN ON A CALL WITH ISMAIL AND ANOTHER CUSTOMER WITH A SIMLAR ISSUE WITH FIBRE
CALL CLOSED AMD NOT RESOLVED
I then spoke to the 3rd agent by the name of Ismail..who I explained my situation, who adversed me that I must over pay account to rectify his companies problems, then went on explaining that vodacom has other urgent issues to see to, and that I am not the only client.
This is during our conversation, me asking him 3 questions that he could not answer! One of his replies were “sighed , it would be so nice if you could let me finish” I then asked him a question(1) which he couldn’t answer, I then asked him a second question which he still didn’t answer, I then asked him a third question which again could not answer...
AFTER 43 minutes and 13 seconds his conclusion was he tried to help me, and his requested his manager by the name of Fazil who he said will call me within 60mins....
I AM STILL WAITING FOR THAT CALL 24hrs LATER.
PICTURES PROVIDED HOW LONG I HAVE BEEN ON A CALL WITH ISMAIL AND ANOTHER CUSTOMER WITH A SIMLAR ISSUE WITH FIBRE
mM
matcanham M's updateReviewer Update
22 Jan 2021, 11:42ONCE AGAIN THE SECOND CALL HAS BEEN CLOSED
THIA IS HOW THEY COMMUNICATE WITH YOY WITHOUT CALLING YOU
Vodacom: Good day
I trust you are well.
Please be advised voluntary suspension is not applicable.
Relocation team will be in contact with you for more information.
I will be closing service request SR***.
Regards
Vodacom FTTH Support
Anele NoReply(2-H20R327).
WHAT THE HELL IS THIS!!!!!!!!!!!!!!!
THIA IS HOW THEY COMMUNICATE WITH YOY WITHOUT CALLING YOU
Vodacom: Good day
I trust you are well.
Please be advised voluntary suspension is not applicable.
Relocation team will be in contact with you for more information.
I will be closing service request SR***.
Regards
Vodacom FTTH Support
Anele NoReply(2-H20R327).
WHAT THE HELL IS THIS!!!!!!!!!!!!!!!
mM
matcanham M's update22 Jan 2021, 11:42
Reviewer Update
ONCE AGAIN THE SECOND CALL HAS BEEN CLOSED
THIA IS HOW THEY COMMUNICATE WITH YOY WITHOUT CALLING YOU
Vodacom: Good day
I trust you are well.
Please be advised voluntary suspension is not applicable.
Relocation team will be in contact with you for more information.
I will be closing service request SR***.
Regards
Vodacom FTTH Support
Anele NoReply(2-H20R327).
WHAT THE HELL IS THIS!!!!!!!!!!!!!!!
THIA IS HOW THEY COMMUNICATE WITH YOY WITHOUT CALLING YOU
Vodacom: Good day
I trust you are well.
Please be advised voluntary suspension is not applicable.
Relocation team will be in contact with you for more information.
I will be closing service request SR***.
Regards
Vodacom FTTH Support
Anele NoReply(2-H20R327).
WHAT THE HELL IS THIS!!!!!!!!!!!!!!!
mM
matcanham M's updateReviewer Update
22 Jan 2021, 13:54What records, how is it that I am unaware of the feedback and records that vodacom is talking about, is this how clients get treated after more that 10 years of being a client!!!!!!!!!
How the hell does two calls get closed with out my knowledge,
Do you even know what you talking about or what my situation is?
Have you listened to the calls I have made to vodacom since last year? or are you just blowing hot air like you always do!!!!!
How the hell does two calls get closed with out my knowledge,
Do you even know what you talking about or what my situation is?
Have you listened to the calls I have made to vodacom since last year? or are you just blowing hot air like you always do!!!!!
mM
matcanham M's update22 Jan 2021, 13:54
Reviewer Update
What records, how is it that I am unaware of the feedback and records that vodacom is talking about, is this how clients get treated after more that 10 years of being a client!!!!!!!!!
How the hell does two calls get closed with out my knowledge,
Do you even know what you talking about or what my situation is?
Have you listened to the calls I have made to vodacom since last year? or are you just blowing hot air like you always do!!!!!
How the hell does two calls get closed with out my knowledge,
Do you even know what you talking about or what my situation is?
Have you listened to the calls I have made to vodacom since last year? or are you just blowing hot air like you always do!!!!!