hK
heleen K

1 reviews | Active since Nov 2014

18 Nov 2015, 18:35

ref nr ***6

I WENT TO VODACOM TO DO A CONTRACT WITH THEM FOR MODEM FOR 3 GB. FIRSTLY IS THEIR NO INCOME/EXPENSES STATEMENT TAKING DOWN FROM ME.MY CURRENT FINANCIAL SITUATION IS THAT I AM NOT ON ITC AND THE PAYMENT IS R189.00 PER MONTH.ACCORDING TO VODACOM IS THE CONTRACT BE DECLINED BECAUSE OF AFFORTABILITY.SECONDLY IS THEIR NO COPY OF THE DECLINED CONTRACT BE GIVEN TO ME-THIS IS ACCORDING TO THE NCA LAW THAT A CLIENT ARE ALLOWED TO HAVE A LETTER OF THE REASON WHY A CONTRACT IS BE DECLINED.MY MTN CONTRACT IS GOING TO EXPIRED ON THE 22/11/2015.<br> MY CREDIT CARD IS BE PAID EVERY MONTH IN FULL TO THE BANK.MY BASIC INCOME IS AS BASIC AS FOLLOWED:INCOME R9828

0
Replies (1)
Vodacom
Vodacom's reply18 Nov 2015, 20:52
Official
Hello Bobbiebob,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,