YB
Yvonne B
1 reviews | Active since Jul 2018
01 Apr 2022, 10:02
Ref: EC-1E4T-30JCAG Un-Blacklisting
Ref: EC-1E4T-30JCAG Un-Blacklisting I have been with vodacom for 30 years and the service i get now is unexceptable. My son has an IPhone witch does not belong to vodacom. Phone was blacklisted according to vodacom but they can not provide me with any details on the blacklisting. He is on a pay as you go sim from vodacom and apparently it will take up to 3 months to UNBLACKLIST. This is not acceptable as my son needs his phone and it was not blacklisted by any one of us. I have 2 contracts myself with vodacom and will remove them if this is not resolved. Consultant also told me that there is no way i can speak to a manager or to the blacklisting department myself. Vodacom Customer service sucks. Please can you assist. Regards Yvonne Bergstrom
Helpful (0)
Replies (11)0
Replies (11)
Vodacom's replyOfficial
01 Apr 2022, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2022, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YB
Yvonne B's updateReviewer Update
01 Apr 2022, 11:23Please ask a manager or someone in the blacklisting department to phone me as i am not wasting my time with consultants that can not provide me with detail. At this moment i have no trust in vodacom and are looking for other providers for my 2 contracts with you.
YB
Yvonne B's update01 Apr 2022, 11:23
Reviewer Update
Please ask a manager or someone in the blacklisting department to phone me as i am not wasting my time with consultants that can not provide me with detail. At this moment i have no trust in vodacom and are looking for other providers for my 2 contracts with you.
YB
Yvonne B's updateReviewer Update
03 Apr 2022, 16:35Good day...nothing was solved. Answer me this
1. How can you blacklist a pay as you go account
2. Why is the phone blacklisted when it is not you property and was not bought from you
3. Why can I get no feedback as to who blacklisted the phone
4. Why can i not phone the blacklisting department directly
5. Why can't i phone the headoffice myself to solve the issue
According to your consultant it will take up to 3 months to get unblacklisted.
I am not satisfied with your reply as nothing was solved.
And i want to speak to a manager as my problem is still not resolved
This is unexceptable.
1. How can you blacklist a pay as you go account
2. Why is the phone blacklisted when it is not you property and was not bought from you
3. Why can I get no feedback as to who blacklisted the phone
4. Why can i not phone the blacklisting department directly
5. Why can't i phone the headoffice myself to solve the issue
According to your consultant it will take up to 3 months to get unblacklisted.
I am not satisfied with your reply as nothing was solved.
And i want to speak to a manager as my problem is still not resolved
This is unexceptable.
YB
Yvonne B's update03 Apr 2022, 16:35
Reviewer Update
Good day...nothing was solved. Answer me this
1. How can you blacklist a pay as you go account
2. Why is the phone blacklisted when it is not you property and was not bought from you
3. Why can I get no feedback as to who blacklisted the phone
4. Why can i not phone the blacklisting department directly
5. Why can't i phone the headoffice myself to solve the issue
According to your consultant it will take up to 3 months to get unblacklisted.
I am not satisfied with your reply as nothing was solved.
And i want to speak to a manager as my problem is still not resolved
This is unexceptable.
1. How can you blacklist a pay as you go account
2. Why is the phone blacklisted when it is not you property and was not bought from you
3. Why can I get no feedback as to who blacklisted the phone
4. Why can i not phone the blacklisting department directly
5. Why can't i phone the headoffice myself to solve the issue
According to your consultant it will take up to 3 months to get unblacklisted.
I am not satisfied with your reply as nothing was solved.
And i want to speak to a manager as my problem is still not resolved
This is unexceptable.
YB
Yvonne B's updateReviewer Update
04 Apr 2022, 09:52I am still waiting .....................................
YB
Yvonne B's update04 Apr 2022, 09:52
Reviewer Update
I am still waiting .....................................
YB
Yvonne B's updateReviewer Update
05 Apr 2022, 08:06Morning...still no service
YB
Yvonne B's update05 Apr 2022, 08:06
Reviewer Update
Morning...still no service
YB
Yvonne B's updateReviewer Update
05 Apr 2022, 08:11Please can we sort this out now. Got a mail from ***
Good day,
"Kindly note that handset with imei *** shows not blacklisted and can be used again."
The code is incorrect - ***
Regards
Abigail
Good day,
"Kindly note that handset with imei *** shows not blacklisted and can be used again."
The code is incorrect - ***
Regards
Abigail
YB
Yvonne B's update05 Apr 2022, 08:11
Reviewer Update
Please can we sort this out now. Got a mail from ***
Good day,
"Kindly note that handset with imei *** shows not blacklisted and can be used again."
The code is incorrect - ***
Regards
Abigail
Good day,
"Kindly note that handset with imei *** shows not blacklisted and can be used again."
The code is incorrect - ***
Regards
Abigail
YB
Yvonne B's updateReviewer Update
05 Apr 2022, 15:38Good day
No luck - phone still blocked.
Send mail to *** and Pearl at your Bedfordview branch. Pearl told me telephonically today that she did send the correct IMEI number through. Please check your mails and fix my problem.
No luck - phone still blocked.
Send mail to *** and Pearl at your Bedfordview branch. Pearl told me telephonically today that she did send the correct IMEI number through. Please check your mails and fix my problem.
YB
Yvonne B's update05 Apr 2022, 15:38
Reviewer Update
Good day
No luck - phone still blocked.
Send mail to *** and Pearl at your Bedfordview branch. Pearl told me telephonically today that she did send the correct IMEI number through. Please check your mails and fix my problem.
No luck - phone still blocked.
Send mail to *** and Pearl at your Bedfordview branch. Pearl told me telephonically today that she did send the correct IMEI number through. Please check your mails and fix my problem.
YB
Yvonne B's updateReviewer Update
06 Apr 2022, 12:38Phone still blocked. Can you sort this out ....
YB
Yvonne B's update06 Apr 2022, 12:38
Reviewer Update
Phone still blocked. Can you sort this out ....
YB
Yvonne B's updateReviewer Update
06 Apr 2022, 15:38Good day
I am still waiting.
Please follow up with Bedfordview branch - Contact is Pearl ***
You keep on sending me the following mail
" Good day,
Kindly send unblacklisting documents to Accounts email address which is ***.
Regards
Abigail "
Can you guys not read and request documents from your branch.
Why must i do Vodacom's job, as your branch already have the documentation and was send to you on 29 March 2022 @ 17:46 from - *** to vspblacklisting
Your service is absolutely POOR.
I am still waiting.
Please follow up with Bedfordview branch - Contact is Pearl ***
You keep on sending me the following mail
" Good day,
Kindly send unblacklisting documents to Accounts email address which is ***.
Regards
Abigail "
Can you guys not read and request documents from your branch.
Why must i do Vodacom's job, as your branch already have the documentation and was send to you on 29 March 2022 @ 17:46 from - *** to vspblacklisting
Your service is absolutely POOR.
YB
Yvonne B's update06 Apr 2022, 15:38
Reviewer Update
Good day
I am still waiting.
Please follow up with Bedfordview branch - Contact is Pearl ***
You keep on sending me the following mail
" Good day,
Kindly send unblacklisting documents to Accounts email address which is ***.
Regards
Abigail "
Can you guys not read and request documents from your branch.
Why must i do Vodacom's job, as your branch already have the documentation and was send to you on 29 March 2022 @ 17:46 from - *** to vspblacklisting
Your service is absolutely POOR.
I am still waiting.
Please follow up with Bedfordview branch - Contact is Pearl ***
You keep on sending me the following mail
" Good day,
Kindly send unblacklisting documents to Accounts email address which is ***.
Regards
Abigail "
Can you guys not read and request documents from your branch.
Why must i do Vodacom's job, as your branch already have the documentation and was send to you on 29 March 2022 @ 17:46 from - *** to vspblacklisting
Your service is absolutely POOR.
YB
Yvonne B's updateReviewer Update
07 Apr 2022, 14:45VODACOM....PLEASE SORT THIS OUT....HOW MANY BAD REVIEWS DO YOU STILL WANT FROM ME
YB
Yvonne B's update07 Apr 2022, 14:45
Reviewer Update
VODACOM....PLEASE SORT THIS OUT....HOW MANY BAD REVIEWS DO YOU STILL WANT FROM ME
YB
Yvonne B's updateReviewer Update
08 Apr 2022, 11:11Morning, Thank you the phone is working again.
A special thank you to Abigail from the Blacklisting department for sorting this out.
Regards
Yvonne Bergstrom
A special thank you to Abigail from the Blacklisting department for sorting this out.
Regards
Yvonne Bergstrom
YB
Yvonne B's update08 Apr 2022, 11:11
Reviewer Update
Morning, Thank you the phone is working again.
A special thank you to Abigail from the Blacklisting department for sorting this out.
Regards
Yvonne Bergstrom
A special thank you to Abigail from the Blacklisting department for sorting this out.
Regards
Yvonne Bergstrom