ref A6-XXEQ-4P1UX

I Loaded 250mb and R29 airtime on the 17th of dec, on the 21st of dec i got an sms to say all my airtym and data are finished. i logged on internet/b and loaded 100mb of data before i even logged of IB i got an sms to say data is finished. i phoned the call centre and annelesse advised that something had been activated on their side to make my interenet go fast and she was going to cancel this and escalate my query get my refund. Renzo Maart phoned me and said i shld take the phone to vodacome and he refunded me 250mb. Vodacom rosebank confirmed that nothing was wrong with the phone and they changed the settings as per the sms renzo sent. the next day all the bundles where finished again. i phoned again and a team leader Amanda promised to escalate my query and she didnt, i phoned again on the 26th of december on Xola re-escalated my query. Renzo smsd me to say that i must take the phone to vodacome shop again and he refunded R12 airtime and now he claims that my email account is responsible and when i check on the phone the email account was also switched off at vodacom. After loading R100 and i get refunded R12 like really this is pathetic, i want my full R100 refunded.