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I called in to the call centre on Monday 23/11/2015 and logged my query, I was watching tv on sunday when a Vodacom add said dial *123# and see what exciting offers Vodacom has for you, so I did I then saw they had a 3GB and a 2GB and a 1GB, however they were only valid for 7 days, so I though t no problem il purchase on the Monday, when I check on Monday, it seem somehow I purchased 500MB, which wasn't even an option to buy, I also did not request that or send a confirmation of this, I called and was told Vodacom was offline but my request will be logged, I call in again yesterday 24/11/2015 and was told my request is logged but no feedback as yet, I was told 24 hours... it is now the 25/11/2015 and still no help, I do want to buy the GB but I am upset that I was charged for a 500mb when I no I did not purchase this, I would like feedback as the only time I get feedback is when I escalate to hello peter, as if you call the call centre you get no assistance, I would like to know why Vodacom progressed with a 500mb data purchased which I never authorised, im not an idiot and purchase data monthly and no the exact process on how t do it, I did not confirm amount, or my number