Ref: 1-C502VLFUJ - ********** Upgrade issued by Elvis Moshiyane

I'm disgusted that Vodacom makes the same person to contact me who's committing ***** by facilitating upgrades on behalf of clients to earn a commission. The same person still has tla nerve to tell me that "I will be canceling this upgrade that I opened wrongly" This act was intentional, as the agent chooses to use better words to suit him. Anyway, let Shameel Joosub's office address this mess. Is this what you call Complaints handling. Disgusting

What assistance have they provided, as I'm the one that had to give Godfrey direction on how to conduct the investigation and what information he must have at hand prior to making contact with a client for proper feedback. Godfrey has taken my direction on how to handle this complaint and reassured me that, he will provide feedback on Monday, the 4th of July. Surely, you need people that knows and understand how to deal with complaints, and how to address them, they need to know that, you first investigate prior to reaching out to the Cliiebt. This is poor customer service at its best.