Ref :*** Good day ,I paid Vodacom via the my Vodacom app using my card details on the 19th feb ,the amount of R1629

Ref :*** Good day ,I paid Vodacom via the my Vodacom app using my card details on the 19th feb ,the amount of R1629.16 was authorised however it does not appear on my account.I’ve taken this up on Twitter via dms but I have not received feedback and my Vodacom account doesn’t show the money.I was sent an email to send proof of payment but it does not go through . I’m customer who always ensures to pay her account but now I’m being treated as I don’t have that record paying on time